Metbet Terms and Conditions — use of the platform Complete Guide

1 General Terms & Contractual Basis

MetbetBy using the Metbet website or app, you agree to these Terms and Conditions. This agreement is a legally binding contract between you and Metbet's operating authority. If you disagree with any part of these terms, please discontinue use of the platform.

Metbet An international online gaming platform operated specifically to serve users in Bangladesh. The platform operates under a valid license and complies with all applicable laws.

These Terms and Conditions may be updated at any time. You will be notified of any changes via your registered email or through an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend visiting this page regularly.

2 Account Registration & Eligibility Requirements

MetbetTo open an account with us, you must meet the following conditions. Metbet reserves the right to close any account at any time if a user fails to comply with these requirements.

• You must be at least 18 years must be.
• You are a real individual registering under your own identity.
• Each person may only register one account — multiple accounts under the same name, address, device, or payment method are strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You are not a resident of any country or region where online gaming is prohibited by law.
• You are responsible for keeping your account password confidential.

Transferring or selling your account to a third party is strictly prohibited. Any unauthorized access to your account must be reported to us immediately. Metbet Support must be notified. Otherwise, the account holder is responsible for all activity on that account.

3 Identity Verification (KYC) Process

Metbet We comply with international Anti-Money Laundering (AML) and Customer Due Diligence (CDD) policies. Identity verification is therefore mandatory for all users. The following documents may be required:

• A clear copy of your National ID Card (NID) or passport.
• Proof of address — utility bill or bank statement (dated within the last 3 months).
• Proof of the payment method used.
• A selfie or video verification may be required if necessary.

Withdrawals are not permitted until KYC verification is complete. Verification is typically processed within 48 hours. If any information provided is found to be false, the account will be permanently closed.

4 Deposit & Payment Methods

MetbetDeposits can be made using bKash, Nagad, Rocket, and other approved payment methods. All deposits are processed in Bangladeshi Taka (BDT).

• Minimum deposit amount is BDT 500.
• Deposits are generally credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted and may be subject to forfeiture.
• Accounts associated with fraudulent activity or chargeback claims will be suspended.

5 Withdrawal Rules & Process

Your account must be verified before you can withdraw your winnings. Metbet Withdrawals are processed as quickly as possible — typically within 15 minutes to 24 hours.

• Minimum withdrawal amount is BDT 1,000.
• A maximum daily withdrawal limit applies — contact support for details.
• Withdrawals can only be made using the same payment method used for the original deposit.
• Wagering requirements must be met before bonus winnings can be withdrawn.
• Withdrawals may be temporarily suspended in cases of suspected suspicious activity.

Before submitting a withdrawal request, make sure your KYC verification is complete and any applicable wagering requirements have been met. If your withdrawal is delayed due to incomplete information, Metbet Not liable.

6 Bonuses & Promotional Offers

Metbet Offers a variety of bonuses and promotional offers. Each offer has its own terms, which are clearly listed on the offer page. General bonus terms and conditions are outlined below:

• The welcome bonus applies to first deposits only.
• To withdraw bonus funds, specific wagering requirements must be met (typically 20x–35x).
• Bonuses will be automatically cancelled upon expiry.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.
• If promotional abuse is confirmed, the bonus will be cancelled and the account suspended.

7 Betting Rules & Gaming Regulations

MetbetSpecific rules apply to all games, including Sports Betting, Live Casino, slots, and bingo. General betting rules are as follows:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is cancelled due to a technical error, the staked amount will be refunded.
• Metbet reserves the right to void any bets placed by exploiting incorrect odds or game errors.
• Exploiting any software or system vulnerabilities is strictly prohibited.
• Match fixing or the use of insider information in Sports Betting is strictly prohibited.

In live games, the dealer's or croupier's decision is final. In the event of a technical issue or game error, the relevant round may be voided and all stakes will be refunded.

8 Prohibited Activities

Any of the following activities MetbetThe following are strictly prohibited and may result in permanent account closure and legal action:

• Money laundering or processing of illegal funds.
• Using bots, scripts, or automated software to play.
• Registering with a fake identity or false information.
• Abusing or manipulating the bonus system.
• Attempting unauthorized access to another user's account.
• Attacking or hacking the platform's security systems.
• Harassing or threatening other players or staff.
• Chargeback fraud or false payment claims.

9 Privacy & Personal Data Protection

Metbet Your personal information is stored with the highest level of confidentiality. Our Privacy Policy details how your data is collected, used, and protected. In summary:

• Your information is protected by SSL encryption.
• Your data is never sold to third parties for marketing purposes.
• Information may be shared when required by legal obligations or regulatory authorities.
• You have the right to access and correct your personal information.

For more details, visit our Privacy Policy Visit the page.

10 Responsible Gaming Policy

Metbet Believes gaming is a source of entertainment, not income. We prioritize the mental and financial well-being of all our users. To support this, we provide the following:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: Set time limits for your gaming sessions to avoid spending too long on the platform.
• Temporary Break: Temporarily suspend your account for 24 hours to 30 days.
• Permanent Exclusion: Option to permanently close your account at any time.
• Support Organizations: Encouraging users to seek professional help if they feel they have a problem.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

11 Account Closure & Suspension

Under any of the following circumstances Metbet Reserves the right to close or suspend accounts without prior notice in the following cases:

• These Terms and Conditions have been violated.
• If fraudulent or illegal activity is suspected.
• KYC verification has not been completed, or false information has been submitted.
• As directed by a regulatory authority.
• At the user's own request.

Upon account closure, any legitimately earned balance will be refunded; however, bonus funds will be forfeited. You have the right to appeal an account closure decision.

12 Limitation of Liability

Metbet While every effort is made to provide the highest standard of safe and reliable service, Metbet is not liable for the following:

• Internet connection issues or problems with the user's device.
• Delays or issues caused by third-party payment providers.
• Unexpected technical errors or scheduled system maintenance.
• Losses resulting from sharing account credentials with another person.
• Services are suspended or restricted due to legal or regulatory changes.

Under no circumstances MetbetMetbet's liability shall not exceed the total amount deposited in the relevant account.

13 Changes to Terms & Effective Date

Metbet Reserves the right to update these Terms & Conditions at any time. In the event of changes:

• Advance notice will be sent to your registered email address.
• A notification will be displayed on the platform.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or complaints, please contact our support team. We are available 24/7 to help.