Metbet's Privacy Policy — Your Data, Your Rights

MetbetWelcome to . We believe that the greatest responsibility of a trusted gaming platform is to protect the personal information of its users. This Privacy Policy ("Privacy Policy") explains how Metbet collects your information, the purposes for which it is used, and how it is kept secure.

Please read this privacy policy carefully before using our platform. By registering or logging in to Metbet, you are considered to have agreed to the terms of this policy. If you have any questions, feel free to contact our support team.

1 What information we collect

Metbet collects various types of information from you. This information is necessary to provide our services, ensure security, and meet legal obligations. What we collect:

Personally Identifiable Information:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Copy of national ID or passport (for KYC verification).
• Permanent address and current location.

Financial information:

• Payment method details (bKash, Nagad, Rocket number).
• Transaction history and balance information.
• Deposit and withdrawal records.

Technical Information:

• IP address and device information.
• Browser type and operating system.
• Time spent on the platform, pages visited, and activity logs.
• Data collected through cookies and similar tracking technologies.

2 How we use your information

Metbet uses collected data for specific and limited purposes. We respect your privacy and your data is never used for any unauthorized purpose. The main use cases are:

• Account management: For registration, login, password recovery, and account verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus distribution.
• Security Assurance: For fraud detection, anti-money laundering, and account security purposes.
• Customer Support: For managing support requests and resolving issues.
• Legal compliance: To meet regulatory requirements and complete KYC verification.
• Service Improvement: To analyse user experience and continuously improve the platform.
• Contact: To send you important updates, bonus offers, and promotional content (with your consent).

3 Cookies & Tracking Technologies

Metbet uses cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not function properly.

4 Data Retention & Timeframes

Metbet retains your information for as long as necessary. Our retention policy is outlined below:

• Active Account: Data is retained for the full duration that the account remains active.
• Closed Accounts: Even after account closure, data may be retained for up to 5 years to meet legal obligations.
• Financial records: Retained for a minimum of 5–7 years in accordance with regulatory guidelines.
• Technical Logs: Typically deleted after 90 days.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you.

5 Sharing Data with Third Parties

Metbet never sells your personal information. However, data may be shared with trusted third parties in certain circumstances:

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket for transaction processing.
• KYC service provider: Licensed verification agencies for identity confirmation.
• Regulatory Authority: Government authorities when required by legal obligation or court order.
• Technology Partners: Contracted service providers for site operations, security, and analytics.

Information shared with third parties is also governed by their own privacy policies. We only work with partners who uphold the same high standards of data protection that we do.

6 Data Security Measures

Metbet uses industry-leading security technologies to protect your data:

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.
• Two-Factor Authentication (2FA): An additional layer of security for account logins.
• Regular Audits: Regular system audits conducted by third-party security specialists.
• Data Masking: Sensitive information (such as payment numbers) is always partially masked.
• Restricted Access: Staff can only access the information required for their specific role.

Please keep in mind — no method of transmission over the internet is 100% secure. While we take every measure to protect your data, your own vigilance matters just as much. Never share your password with anyone.

7 Your rights

You have full rights over your personal data at Metbet. Under international data protection law, you are entitled to the following rights:

• Right to Access Your Data: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request to restrict the use of your data for certain purposes.
• Data Portability: The right to receive a copy of your data in a machine-readable format.
• Right to object: The right to object to marketing communications or specific data processing activities.

To exercise these rights, contact our support team. We typically respond to your request within 30 days. However, certain data may not be deletable where legal obligations apply.

8 Protection of minors

Metbet strictly does not provide services to anyone under the age of 18. Our privacy policy takes special care to protect the data of minors:

• Age verification is mandatory at the time of registration.
• If anyone under the age of 18 registers, their account will be terminated immediately.
• No information from minors is collected or stored.
• If it is found that a minor has submitted information, it will be deleted immediately.

9 Privacy Policy Updates

Metbet may update this privacy policy as needed. When changes are made, our process is:

• You will be notified via email or through the platform before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

We recommend visiting this page regularly to stay informed about the latest privacy policy.

10 Contact us

For any questions, concerns, or requests regarding our Privacy Policy, our dedicated support team is always here to help.